Our automatic payment workflow is as follows.
If you’re using Stripe:
1) Customer places an order
2) Funds for the order are processed and held in our holding account.
3) After you have fulfilled your order (Marked it as Complete with tracking info when applicable), our system will send your payment to your connected Stripe account normally within 1-2 hours after completion. Once money reaches your Stripe account from our system, it can take a few business days to process within Stripe before it gets transferred to your bank account.
Please Note: The processing fees for each transaction is 2.9% + $0.30. This is a “gateway” fee and comes out of your order total. This fee goes directly to Stripe for processing the transaction (similar to any other credit card merchant provider).
4) Once the funds land in your Stripe account, payouts are normally send from your Stripe account to your bank account every week, or you can transfer the money manually.
5) You can view all the payment sent to your Stripe account on the Payment Details screen in your Vendor Dashboard for reference.
If you’re using PayPal Payouts:
1) Customer places an order
2) Funds for the order are processed and held in our holding account.
3) After you’ve marked the order as Complete in your vendor dashboard, funds will be transferred to your PayPal account, normally within the same day.
Please Note: The processing fees for each transaction is 2.9% + $0.55 for PayPal. This is a “gateway” fee and comes out of your order total. This fee goes directly to PayPal for processing the transaction (similar to any other credit card merchant provider).
Important! During peak order times, such as holidays and special sales, PayPal funds may become temporarily depleted. This can cause delays of 5-10 business days before funds are replenished, impacting your order payouts. To avoid delays, we highly recommend switching to Stripe as your preferred payout method.
Payments to your PayPal account will come from Member Marketplace Inc., our corporate parent company for our marketplaces.